![]() I didn't find any one particular workaround in that thread that solved the problem for all affected users (other than uninstalling CCleaner) but there was one suggestion that CCleaner PRO was corrupting desktop and Start Menu. You might be interested in reading scoobydog's 1 Office 16/Office 365 Potential Issues with CCleaner. ![]() My client was running windows 10, Norton 360 and office 2019. I then came across this forum post so decided to update it in case other have the same issue. I didn't waste any time and uninstalled Ccleaner and immediately, the office apps began to work fine. It was a CCLEANER process!! I couldn't catch the full name because it was so quick but I couldn't understand how that could be since I had shutdown ccleaner in the task bar. ![]() (but it wasn't a word or excel task) I finally caught what app was starting. Something would quickly start and stop when I tried to start word or excel. In task manager I would see movement in what was listed. I finally was monitoring task manager while attempting to start office apps. I even reinstalled office apps from office 365 account with no joy. (thinking, why would ccleaner be the problem?!) Still was unable to open Office Apps. ![]() During the troubleshooting I was disabling AV and also the CCleaner realtime app. No office apps would open, and a system restore that took several hours only to fail however the office apps still failed to open. I wanted to report that I just spent two hours on the phone with a client who had the same issue as O.P. I've seen this happen with both Norton Security (see their support article Fix System Restore Problems with Norton Product Installed about Norton Product Tamper Protection) and Malwarebytes Premium.Ħ4-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v105.0.0 * Microsoft Defender v.7-0.3 * Malwarebytes Premium v4.5.14.210- * Macrium Reflect Free v * CCleaner Free Portable v4 * MS Office 2019 Home & Business Version 2208 (Build 15601.20148 Click-to-Run)ĭell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620 Just an aside, but is it possible your VIPRE antivirus prevented your system restore from running to completion? The article Fix: System Restore Did Not Complete Successfully notes that many antivirus and antimalware programs that run in real-time protection mode will cause system restores to fail. txt file is a log of all the MS Office that CCleaner v6.04 suggested for removal if you'd like to review.ĬCleaner v6_04 Scan Log Office 2019 37 Files Detected. LNK shortcuts to recent documents and shouldn't cause a problem if removed, but the attached. Most of the 37 MS Office 2019 files detected were just MS Office. Note that I ran the scan but did not click "Run Cleaner" to clean these MS Office files off my system just in case you are correct that CCleaner v6.04 can actually corrupt MS Office 2019 installations. I only do basic cleaning with Custom Clean scans and I do not allow CCleaner to clean my MS Office 2019 files (i.e., Custom Clean | Applications tab | Applications | Office 2016 is DISABLED).Īfter my initial Custom Clean scan, which removed ~ 278 MB of files, I repeated the scan with Custom Clean | Applications tab | Applications | Office 2016 ENABLED to see what MS Office files CCleaner v6.04 would detect. I use CCleaner Free Portable and only run manual Custom Clean scans (i.e., I do not allow CCleaner's PC Health Check, Performance Optimizer, Software Updater or Driver Updater to run on my system), and After reading your post I updated to CCleaner v6.04 and ran a Custom Clean and it doesn't appear to have caused any damage to my MS Office files. I use MS Office 2019 (including MS Outlook 2019) on my Win 10 Pro v21H2 laptop. BUT when I tried those MS Office 2019 apps, they all worked again. When my computer finally restarted, a popup came up saying that restoration hadn't been completely successful. Same thing.Then I sent 4 HOURS restoring Windows back to Monday morning September 19th. After Ccleaner was installed, I wanted to get emails - so I started up MS Outlook 2019. This morning, I was notified that the new version, 6.04, was available.
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